Support – cocreu

Support

We’re here to help. If you’re unable to access a purchase, complete a module, or have a billing question, this page outlines the fastest path to resolution.

Contact

General support: support at cocrex.com
Billing & refunds: billing at cocrex.com
Legal/privacy: legal at cocrex.com

Hours: Monday–Friday, 9:00–18:00 (America/New_York)
Target response time: within 1 business day.
Access lockouts (can’t sign in or see your course): we prioritize these; expect a reply within 4 business hours.

(Optional form block here: “Submit a request” — Name, Email, Order #, Issue type, Message)

Quick fixes (most issues resolve here)

My Courses → Start/Resume
- Sign in at /my-courses/ and you’ll be automatically signed into our learning portal (Moodle) via SSO.
- New customers: check your inbox for the “Set your password” email, then return to /my-courses/.
Didn’t get emails?
- Check spam/junk for messages from admin at cocreu.com and no-reply at cocreu.com.
- If using a corporate mailbox, ask IT to allow mail from @cocreu.com.
Order shows “Processing”
- Courses and certifications are virtual. Your order should auto-complete within minutes. If it hasn’t, email billing at cocrex.com with your order number and we’ll complete it and provision access.

Refunds, Rescheduling, and Cancellations (MVP policy)

Self-paced courses / certifications: 7-day money-back guarantee if < 20% of content has been completed.
Live sessions (AMAs, labs): non-refundable once delivered or attended.
Services (e.g., Diagnostic Sprint, Transformation Lab): non-refundable after kickoff; rescheduling requires 5 business days notice.

How to request: email billing at cocrex.com with your order #, product, and reason. Approved refunds are issued to the original payment method (typically 5–10 business days to appear on your statement).

Orders, Tax, and Invoices

Receipts are emailed automatically after checkout.
Invoices with company details (and any required tax fields) are available on request—email billing at cocrex.comwith your order # and the exact legal entity info.
Taxes are calculated at checkout where applicable.

Technical Requirements

Browsers: the latest Chrome, Edge, Safari, or Firefox.
Cookies & pop-ups: allow for cocreu.com and cocreu.com/moodle (required for SSO).
Firewalls/VPNs: corporate security policies can block SSO; if you see repeated sign-in prompts, try a personal network or share your IT contact with us at support at cocrex.com.
Payment methods: major cards; Apple Pay/Google Pay where available.

Accessibility

We aim to make all materials accessible. If you need accommodations (captions, transcripts, alternative formats), email support at cocrex.com and we will respond with options and timelines.

Data Protection & Privacy

We process only what’s necessary to deliver your purchase (storefront, payments, learning access). See our Privacy Policy and Terms of Service for details on data handling, refunds, and acceptable use.

System Status & Maintenance

We schedule maintenance during low-usage windows and post a banner on cocreu.com in advance. If you encounter an outage longer than 15 minutes, email support at cocrex.com with “STATUS” in the subject and we’ll confirm the current state and ETA.

Mailing Address

CoCreX LLC

What to include when you write to us

To speed up troubleshooting, please include:

Order number and product name
Email address used at checkout
A brief description of the issue (and any error message)
Your browser/device (e.g., “Chrome on macOS”) and whether you tried /my-courses/

We appreciate your trust and will work quickly to get you back on track.